FAQs
You’ve Got Questions Before You Get Started. We’ve Got Answers!
EDITING
Q: How many rounds of editing should I purchase?
A: Traditionally published manuscripts have been edited a minimum of four to six times before publication. We offer various discounted editing packages and options to meet your manuscript’s needs!
Q: Do I need to have Microsoft Word in order to use your editorial services?
A: Our editors work exclusively with Microsoft Word’s track changes feature, so you’ll need to have Microsoft Word or compatible software to incorporate our team’s suggested edits.
MARKETING COPY
Q: Can you make my book sell?
A: Marketing and Promotion is probably the most challenging aspect of publishing. While we do not actively market your book, please contact your publishing consultant if you're interested in learning more about our marketing services such as book trailer creation, Amazon positioning, and social media content creation services.
COVER DESIGN
Q: If I have a cover image I would like to use, what is the best format for you to receive that in?
A: Please send us images in JPG, TIFF, or PNG format at 300 DPI or higher.
Q: How many images can I have on the cover?
A: We offer two different custom cover services: simple and complex. Each offers a unique option, so you can pick what’s best for you!
INTERIOR
Q: What are some common formatting issues (such as hard returns), and how can I get rid of them?
A: Feel free to check out our free video tutorial on how to fix common formatting issues here!
MISCELLANEOUS
Q: Which ISBN option is best for my project?
A: There are several options for obtaining an ISBN!
You can use the free KDP ISBN, which means that they own the actual ISBN and it cannot be used across other publishing platforms. However, they never own the rights to your work. The publisher will show as "independently published" in this case. OR
You can purchase your own through Bowker, the ISBN assignment agency, at www.myidentifiers.com. If you purchase your own, you will own the ISBN, which means you can use it to publish your book anywhere you like AND you will be able to register it under any imprint name that you like. If you choose to go this route, remember that you need an ISBN for each version you plan to publish, so you'll need one for the paperback and one for the eBook.
Q: Are you a subsidiary of Amazon/KDP?
A: While a large portion of our authors choose to publish with KDP, we are not directly affiliated.
Q: How do I publish to KDP? Will you publish for me?
A: We’ll give you all the tools you need to publish to KDP! Alternatively, if you’d like for us to upload for you, please discuss this with your sales consultant as an add-on service to your package.
Q: What if I’m not happy with the service I purchased?
A: Ultimately, we want you to be happy with our services, and we’ll work with you to make sure it’s what you’ve envisioned!
My Book Is Already In Process!
What Do I Do Now?
You’ve got your manuscript ready. You’re excited to start the process. But what’s next? Don’t worry—we’re here to help! Here’s the top ten questions our authors have that we’re happy to answer.
I’ve purchased my Elite service package. Now, what’s next?
Congratulations on completing the first step in your publishing journey! Here at Elite Authors, we’re excited to partner with you to ensure a smooth process. To get started, we’ll need you to fill out the questionnaire form that your publishing consultant sent via email.
Who do I contact if I have any questions or concerns?
For concerns relating directly to sales or if you’d like to purchase further services, please contact your publishing consultant or info@eliteauthors.com to submit an inquiry. If you have any questions regarding your current manuscript in process, please contact your project management team at projectmanager@eliteauthors.com or call us at (917) 922-1339, ext. 1. We’ll be in touch within one business day!
How do I upload to EasyProjects? In fact, what is EasyProjects?
EasyProjects is the system we use to communicate regarding the status of your project. The project management team will be in touch within 24–48 business hours of your initial submission with further details on setting up your account in EasyProjects. Please take a minute to watch this quick tutorial video for additional guidance.
Where can I find helpful information for me as an author?
You can view our easily accessible resources for authors here, where you’ll find information on how to set up your account, approve your files, how to upload to KDP, and more!
I’ve gotten an email that my files are ready to view. How can I access them?
First, you’ll need to log in to EasyProjects here: https://eliteediting.go.easyprojects.net/Login. Then, you can watch this quick tutorial video on how to access and approve your files here. It’s as easy as one, two, three!
I need to talk to someone about my project. Who can I contact?
Please feel free to reach out to your project management team at projectmanager@eliteauthors.com if you have any questions! If you’d like to speak on the phone, you can make an appointment here with our team: https://calendly.com/eaprojectmanager. We’re here to help!
How do I download my edited manuscript in EasyProjects?
You’ll need to log in directly to your portal and click on the author approval line to download your manuscript. Here’s a quick video tutorial on accessing your files!
How do I reach my project team in EasyProjects?
Once you log in to your EasyProjects account, you can communicate with your project management team by sending a message on any of your author approval lines!
I can’t remember my trim size, ISBN, etc. Where can I find that information?
This information will have been sent to the email address you provided in the AQ for your reference. You can also access that information in EasyProjects, or you can contact your project management team directly if you can’t find it!
I need to make changes to my formatted book/cover. How do I submit changes?
You can submit changes to your designs by communicating with your team on the author approval lines within your Easy Projects account. For interior design, you’ll need to communicate those changes via an interior changes form, which can be found on our resources dashboard.
